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The RC version of the application has a number of new enhancements as of this morning. Most notibly, the gratuity behavior with respect to if it's automatically marked as complete or not has been included. The default setting for this is located in the Admin / Application settings screen. Some 40 other minor adjustments have been moved into the RC version. If you experience trouble with this version, please let us know and sign on to the production version of the application. You can access...
Friday, January 21, 2011 10:53 AM
The email server is processing email and queued email is being sent. We appreciate your patience while we addressed this issue. If you have emailed a support request to us in the last 24 hours, and are still experiencing the problem, you can: Go to http://support.bluewave.bz/ , create an account (unless you already have one), and log a trouble ticket. You will also be able to get the current status of your ticket. Call our support team at 866-251-9283. Be sure to provide enough inf...
Thursday, January 13, 2011 12:43 PM
We are currently experiencing an issue with our primary email server. The vendor is involved and working to resolve the issue. Email delivery is the only aspect of the system that is affected. Email messages generated by the application are being held in and will be processed as soon as the server becomes operational. The Bluewave Professional Pet Sitter application is operational and functional with the exception of delivering email. All data stored in the system is secure. Email messag...
Thursday, January 13, 2011 11:24 AM
The email server is undergoing maintenance and upgrades. The vendor has informed us that all activites should be complete by 8 PM on Friday. System generated email is being saved and will be sent once the maintenance is complete. 6:15PM EST - The email server updates are complete and the performance improvement is significant. This upgrade was done with no downtime for the Professional Pet Sitter Application. This update immediately sent thousands of email messages that had been queued thr...
Friday, May 29, 2009 2:58 PM
to our new support issue management system. With this system we hope to be able to provide you the information you need in a quick and timely manner. The system is new, it's sophisticated, it's robust and we ask that everyone be patient while we become familiar with all the capabilities it offers.
Sunday, September 21, 2008 1:05 PM